Behavioral Interview Questions and Answers
How to Answer Behavioral Based Interview Questions Smartly. Scroll down to Making a tough decision in life can have many ramifications. Taking certain paths can affect your finances, your relationships, your friendships and your career. Here are eight of the typical job interview questions job-seekers may be asked when your boss need to stop you and question what you were doing and suggest changes. For my public-relations course, we had to do a group project to make a . Describe a time when you had to make a difficult choice between your. Making effective decisions – example interview questions Make decisions in difficult or ambiguous situations, when time is critical. If you can't think of an example of relationship-building skills from your work life, think of.
What did you do? How did it work out? Give us three examples of the types of problems you like to solve. Or do you race ahead and do your own thing? Do you engage other people?
Do you look for all the facts in order to back up your approach? Do you set performance standards for yourself, and if so, what? Sometimes an employer is looking for somebody who just wants to do his or her job very, very well. Being ambitious is not the be-all and end-all. Describe the most positive team you have ever worked in.
What made it this way? What made it work? What lessons did you learn and what did you take away from it? If you can, identify the different components that made your colleagues work well in the team, too.
Give an example of a time when your ideas were strongly opposed in a discussion. How did you react? How did you react to being strongly opposed — did you get upset? I understood their misgivings and showed them that when people with nothing in common work together, they are able to achieve great results. It was the motivation they needed to work effectively.
What was the most difficult decision you have had to make?
What was the biggest mistake you have made when delegating work as part of a team project? Since I was new to the company, I only knew them by their job titles, but I did not know their strengths and weaknesses. After a few days, I realized the productivity was low and we were behind on our progress. I convened with the entire team and got to know them better, professionally and personally.
This helped me reassign them to tasks they are more comfortable with and I got the most out of my team on the project. Tell me about a time when you had to settle a dispute between team members. How did you go about identifying the issues?
A couple of team members writing the trade document got into an argument on what to include and how to write it. It escalated to personal attacks, which is completely uncalled for in a professional environment. We talked to the two conflicting members and worked out what was actually going wrong. We took both of their ideas into consideration and wrote a document that was better than we imagined. They settled their differences and understood that it was all petty in hindsight.
What have you found to be the difficult part of being a member, not leader, of a team? How did you handle this? I love communicating with my colleagues but I find it difficult to have my hard work judged by someone who has not seen my efforts. However, I quickly realized that it is not a criticism of my work, but rather it is a review to give me constructive feedbackto improve my work to make me better. All of the progress I have made thus far is because of my team leader reviewing my work.
Describe a time when it was especially important to make a good impression on a client. How did you go about doing so? After inviting the client to our offices, I presented all of our products and designs, and ensured them that my company will deliver the highest quality goods in a short amount of time.
I was very courteous to them, to show them that we take our business relationship seriously and want a long-term one. I sealed the deal and we began producing goods the next week. What happened, and how did you attempt to rectify the situation? Unfortunately, they did not like it very much and wanted me to change many things.
I took all of their critiques into consideration and understood their vision for the website appearance. I went back to the drawing board and redesigned the website. This time around, my client was very pleased as I met all of their requirements. Tell me about a time when you made sure a customer was pleased with your service. Whatever they want, you must deliver. One of my clients wanted a table designed in a particular way with a particular type of wood. I listened intently to all of their requirements and made sure to adhere to them in the construction process.
I kept the client up-to-date every day to let them know where we stood on the process. After a few days, we delivered a table that met their criteria and they ordered many more from us afterward. Describe a time when you had to interact with a difficult client. What was the situation, and how did you handle it? There was this one case where I had to create colorful tapestry for a customer to hang in their home. They let me use my creativity in the design process, so I came up with several patterns for their tapestry.
Sadly, they did not really like any of them. So I directly asked them what they wanted, and they were kind enough to give some sample designs. I told them that I can get it done and within a few days, I had some tapestry ready for them, which they really liked. What I learned is that it is best to ask a client what they want from the get-go, so that it saves time and they are happy from the beginning. When you are working with a large number of customers, it is tricky to deliver excellent service to them all.
I work most on the job that needs to be completed earlier, while still dedicating some time to the other ones. I once worked on three different writing jobs, and put more time into the one that needed to be delivered first, while still working on the other articles, albeit with less time.
I informed my clients that I had a lot on my plate and they understood that I kept them informed about it. I delivered everything on time and they were pleased with my work. When have you had to deal with an irate customer? How did the situation end up?
We presented many ideas, but all of them were rejected. They criticized everything we did, and it was a big blow to us. We asked them exactly what colors and prints they wanted and after getting more information, we went back to designing dresses with those in mind. When the customer saw our new designs, they appreciated the fact that we listened to their requirements and desires.
They were pleased with the final outcome. What steps did you take to establish rapport with them? What did you do to gain their trust? It was a big challenge, but I brought myself up to speed on that client and that particular job. I interacted with the client from the day I got their job, asking specific questions to understand what they expected from us.
I provided daily reports to show them my progress on their task. This built a lot of trust. Working several weeks on something, only for it to be changed on a whim is not a good feeling.
I told them that contractually, we were tasked to do a particular job that was agreed up by both parties — my company and their company. They understood this, but still wanted something different. They were quite pleased with our compliance. Give an example of a time you went well out of your way to ensure a customer received the best possible service from you and organization.
What was their reaction? I once showed a client daily progress of my website design. This showed my dedication to the task and gave them a peace of mind that progress was always being made.
They provided immediate feedback, and I quickly improved my website in those areas while making progress in others. Frequently asking for feedback made me aware of what they expected, so that I can deliver exactly what they wanted. Moreover, I added some perks to their site, which they surprisingly enjoyed. They decided to retain them. When have you ever gone out on a limb to defend a customer?
I listened very carefully to all of his complaints and understood that he was very disappointed. I agreed with him, to show compassion. When working in customer support, you must always side with the customer, because you are there to support them and only them. We informed our engineering team of the problems and we were able to provide service to this client to remedy their problem. Tell me about a time you were under a lot of pressure.
What was going on, and how did you get through it? I had to work on two different projects simultaneously, working on my own research and teaching students in the laboratory. It was hectic at times and it took a lot of time in my week. Nevertheless, I structured my workweek in a manner that allowed me to utilize my time with efficiency.
This made me very productive while not experiencing burnout. My supervisor and professor were very cooperative and gave me more time to work on my thesis. Describe a time when your team or company was undergoing some change. How did that affect you, and how did you adapt? My advertising department was merged with a marketing division.
My team created commercials while the marketing team was responsible for studying demographics. Initially, we did not get along so well because we were too different, but quickly realized we could learn a lot from each other. Hence, we were able to improve the advertisement by learning about who was being targeted. A great team is a diverse team that learns from each other. What did you do to learn the ropes? Although I learned the basics of hardware design from teachers, it was not enough to design complex electronic circuits.
I asked my experienced colleagues about some tips and tricks in designing circuits, and they were kind enough to help me. I also took time every evening after work to learn on my own, to implement those things the next day. This kept me ahead of the curve and I made a good impression on my employer. Give me an example of a time when you had to think on your feet in order to delicately extricate yourself from a difficult or awkward situation. There was someone at the party acting very rowdy and creating unnecessary commotion.
At one point, it felt very unsafe for everyone, so my friends and I informed the authorities at the club and they swiftly came over and dealt with that individual. When in times of danger, it is best to let somebody else take care of it, especially when they know how to deal with it. Tell me about a time you failed. How did you deal with this situation?
I conducted several experiments to attempt to attain certain results, but it was to no avail.
After much contemplation, I told my teacher that it was impossible to get those results that we thought were possible. In science, a negative outcome is viewed poorly. However, I convinced my teacher to change the scope and goal of the project.
This time around, I got results which were more realistic and I could work with it to derive a conclusion. It was not a failure, but a learning experience. Tell me about a situation in which you have had to adjust to changes over which you had no control. Normally, I teach a handful of subjects that I was qualified and experienced to teach. However, due to a shortage of personnel, all teachers had to take various more classes.
I normally taught sciences but after the reshuffle, I taught math as well. The upside was that I was able to revise my math knowledge, which is also important for science. I adapted quite well to this change. Whereas I was more proactive and assertive, he was more reserved and did his own thing in his own way. I did not want to tell him to be more assertive because he was very good at what he was doing, doing it his own way.
I toned down my type A personality traits and made him aware that although we were quite different, we could get along and get the job done. We successfully completed all projects and developed a good friendship. How was your transition from high school to university? Did you face any particular problems? How did you handle them? I knew my friends since elementary school, so I always had a tight-knit group of pals that were like my second family.
I was looking forward to university, because I could meet new people from various backgrounds. While it was daunting at first, I quickly introduced myself to others and got to know many great people who I can proudly call my friends. When the studying pressure was building up, I could rely on them to cheer me up and give me some encouragement. Tell me about a time you had to be very strategic in order to meet all your top priorities. In addition, I had to write a report of everything I learned at the factory.
To utilize my time efficiently, I jotted down notes in between breaks at the factory, since all of the information was fresh on my mind.
As a result, I was already preparing the report as I was working in the factory. When I was at the head office, there were some breaks in between emailing and calling suppliers.
That is when I continued writing my report. I made sure to use all the time available to me to work and complete tasks punctually. Describe a long-term project that you managed. How did you keep everything moving along in a timely manner? The semester lasted 4 months, so I segmented the entire fabrication process into several steps that had to be completed over the entire semester. Each week, we dealt with one particular step, starting with silicon processing, moving on to pyrex processing, and finally ending with wafer bonding.
Each week, students presented the results of their experiments in the form of a presentation. This was used to assess how much they actually learned. Tell me about a time your responsibilities got a little overwhelming.
I had a project plan that outlined what had to be achieved. After the first couple of months, when I faced a few hurdles, I realized that reaching every single milestone might not be feasible in such a short amount of time.
I practiced almost every day and made good progress. Every week I completed one chapter of each language and was inching one step closer to developing an app. Now, after 8 months of training, I have developed an app already and am working on my own website. Give me an example of a time you managed numerous responsibilities. I am an English teacher by trade, with a degree in English. I wanted to hold spelling bee tournaments at the school to get students interested in learning new English words.
So I took on that responsibility and taught students the format. I myself am a very sporty person and I wanted to take charge of the sports events at school. I managed the entire event and coordinated with other staff members. Describe a situation that required you to do a number of things at the same time. I have to merge all of these to create a great user interactive experience.
Moreover, I need to keep checking for bugs on the back-end so that users can access a large database with ease, all while navigating through a well-designed site with great interaction. It is not easy to do both of these things, in a time when people are specializing in one portion.
However, I get to learn everything and I deliver excellent results, overseeing the entire project. How do you prioritize projects and tasks when scheduling your time?
14 tricky interview questions and how to answer them | Jobsite Worklife
I complete the ones that take the least amount of time first, so that those clients receive their work as soon as possible.
If a job takes more time and effort based on my estimation, I inform those clients and give them a complete breakdown so that we agree to deliver it on a later date. As a result, I am never lost and always know what to do on which day. Tell me about a project that you planned. How did your organize and schedule the tasks? I outlined the entire project duration and segmented it into several parts — research the company, design the building, construct the building.
I worked with several other engineers and delegated tasks to save a lot of time so that I could focus on what I was good at — overseeing the entire construction process. We completed the project on time and the tech firm was pleased. When has a project or event you organized not gone according to plan?
How did you feel? The inauguration ceremony of the concert was supposed to have a fantastic orchestra with fireworks and a video playing on a large screen. Throughout the performance, the music was playing and the fireworks were exploding, but the video never played. Due to technical difficulties, the audience never got to see the amazing footage we shot.
I felt very bad at the time, because all that hard work went down the drain. However, I learned from this experience and prepared extra hard for future concerts.
Give me an example of a time when you were able to successfully persuade someone to see things your way at work. When I was working under them before, I noticed there were some processes that could be streamlined and optimized further. Now that I was a line manager like everybody else, I presented my case to the rest of them and showed factual evidence on how to improve the production process.
They were initially reluctant but soon came around and saw things my way. Describe a time when you were the resident technical expert. What did you do to make sure everyone was able to understand you? Since the recruits were fresh graduates, they relied on me to learn technical things of the semiconductor industry.
I provided reading materials to all the trainees so that they can learn things in their spare time. Whenever they had questions, I was open and ready to answer them. I wanted them to feel welcome to clarify their doubts and since I have the knowledge, I wanted to impart it to them. Tell me about a time when you had to rely on written communication to get your ideas across to your team.
Emails can be a tricky medium of communication to get your message across. I made sure to be polite and respectful while still being assertive in informing my team members why they needed to put in more time and effort. I did not want to come across as a mean boss that demands things from their employees.
I expressed how I would also work extra hours with them to get the job done on time. What the math comes out to is that we made this happen for approximately 9 children. I was the one who took on this challenge and made and distributed fliers to the business-school faculty. I orchestrated the event, and I like to think that everyone in our organization feels as good about it as I do.
I get goose bumps talking about it because it is one of the things of which I am most proud — I really feel like I had a positive impact on a few lives, and that is what I live for — I hope I made others in my organization feel the same. I am fairly certain I did. Tell about a recent job or campus experience that you would describe as a real learning experience?
What did you learn from the job or experience? My recent internship would be the greatest learning experience I have had lately. The format of the internship is to work in each of the varying departments for a few days to get the lay of the land.
We were supposed to spend the rest of our 10 weeks working on our projects and running the store acting as manager. I learned a lot about the processes of this specific organization and how they all work together, but I also learned a lot about applying management techniques.
We had multiple training sessions that honed my leadership skills, but the application was where I really learned. I learned a lot about how to effectively interact with people.
102 Behavioral Interview Questions and Answers
I made sure that before I would coach a team member on how to do something correctly, according to brand, that I knew exactly why that was the way we chose to do it, because I wanted them to understand. Describe a team experience you found disappointing. What could you have done to prevent it? I recently worked on a project where we had to make a film, a documentary of sorts, on any topic we wanted — it was really just about the medium of film.
My team picked the project of exploring diet-fad trends through the decades; we thought it would be amusing to see the crazy things people have done for a better body image over the years. Although the project turned out very well, and I am pleased with the end result, I was disappointed in the communication, or lack thereof. Because of everything else I had going on this semester, I had opted not to be the group leader and thus the main communicator — which was good for me.