Patients & Guests - Jefferson University Hospitals
Telephone service is available in all patient rooms. Telephones are available in each patient room (except the Intensive Care Units). only and is not intended as medical advice nor, is it intended to create any physician-patient relationship. Further, our pharmacists work together with members of the medical staff, as medical advice nor, is it intended to create any physician-patient relationship. TJUH recognizes that patients have certain rights in their relationship with the hospital and their physicians. These rights also apply in the case of neonates.
If you have special requests due to cultural, religious or personal preferences, such as snacks, kosher meals, vegetarian meals or guest trays, simply ask the food service representative to make arrangements for you. Breakfast is served from 7: Dinner starts at 4: If you are out of your room for a procedure or test when meals are served, ask your nurse if you are allowed to eat.
The nurse will call for the meal to be delivered to you.
Smoking Policy To protect the health and well-being of our patients, visitors, employees, students, and volunteers, Jefferson is a smoke-free campus. We are also smoke free in campus parking areas.
Patient Privacy We take your privacy very seriously. If someone calls or stops by our Information Desk, our staff is only permitted to release your room and telephone number. Information about your diagnosis, treatment and any other items related to your care are considered confidential and are never given out.
Jefferson Health MyChart
If you decide you don't want to have visitors or telephone calls, please call a Patient and Family Experience representative at Mail Mail is delivered to your room every day. In its commitment to this guiding principle of high level care, TJUH supports your right to participate in the healthcare decisions that affect your well-being. TJUH recognizes that patients have certain rights in their relationship with the hospital and their physicians.
These rights also apply in the case of neonates, children and adolescents and to their families and legal guardians. It is our goal to provide medical care that is effective and considerate within our capacity, mission and philosophy, and that is compliant with applicable law and regulation, as described in the following paragraphs. We recognize our ethical responsibility to the patients and community we serve and therefore operate and provide all services according to a code of conduct.
If we fail to meet our goals, please let us know. Your comments will be of help to us and to future patients. We are proud of TJUH and believe that our pride is reflected in the concern and quality of care that you receive while you are a patient here.
The statement that follows also reflects the interest and philosophy of our medical staff who enthusiastically endorse the principles contained in this message.
In addition, you have the right to know what hospital rules and regulations apply to your conduct as a patient.
In these situations i. If applicable, you or your surrogate is responsible for providing a copy of your advance directive to the hospital. You are not required to have or to complete an advance directive in order to receive care and treatment at TJUH, but, when competent, you have the right at any time to appoint a surrogate to make healthcare decisions on your behalf, in the event you are unable to speak for yourself.
If you cannot or are unwilling to make an independent medical decision for yourself, your surrogate s will participate in treatment decisions on your behalf.
Telephone Service - Jefferson University Hospitals
If conflict regarding your care exists among your surrogates, or among your surrogates and the care team, the hospital will offer resources and guidance to help resolve the conflict. In the event that you become gravely or terminally ill, you may request or refuse resuscitative services or life-support technology, within the bounds of accepted medical practice, prevailing law and TJUH policies.
You will be informed of the risks, benefits and alternatives of a proposed treatment, in accordance with legal requirements and TJUH policy, including the medical consequences of your decision to accept or refuse the medical care. However, the responsibility for those consequences following any such decision remains with you or your surrogate. Examinations, treatments, discussions and consultations concerning your care will be conducted discreetly and handled confidentially, including providing reasonable visual and auditory privacy, to the extent possible.
As long as it does not interfere with diagnostic procedures or treatments, you have the right to request that someone be present while a physical examination, treatment or procedure is being performed.
You have the right to confidentiality of all information related to your care, including medical records, except as otherwise provided by law or by your agreement to arrangements with third-party payers such as Blue Cross or Medicare that require TJUH to provide information. You have the right to have your medical records read only by individuals involved directly in your care, by individuals monitoring the quality of your care, or by individuals otherwise authorized by law or regulation.
You have the right to be treated in a dignified and respectful manner by all TJUH personnel.
This policy reflects our consideration of all patients' cultural and personal values, beliefs and preferences, and is designed to optimize your comfort and dignity. You have the right to be cared for by staff educated about patient rights and their role in supporting those rights. You have the right to have a family member or representative of your choice and your physician notified promptly of your admission to the hospital.
You have the right to have issues related to care at the end of life addressed with sensitivity. You have the right to participate in the consideration of ethical issues surrounding your care within the framework established by this organization to consider such issues. This may include an ethics consultation or a meeting with the larger Ethics Committee.
This includes the names and professional status of all other healthcare personnel including medical students, residents and all other trainees having direct contact with you. Because this is an academic medical facility, you will meet nurses, physicians and other healthcare personnel in training, who may be involved in your care.
The educational programs at TJUH enhance our ability to provide the most up-to-date and efficient patient care, thus the presence of these additional professionals adds to the quality of the care you receive. Any such refusal to participate or decision to withdraw will not in any way jeopardize your access to care, treatment or services unrelated to the research or educational activity.
You have the right to full information in terms that you can reasonably understand concerning your diagnosis, treatment and prognosis, including information about alternative modes of treatment and possible complications.
If you feel the need for further explanation concerning the information given, you may ask your physician about the results of examinations and tests, the treatment or operations planned, the persons who will administer your care and the expected outcome of your treatment. TJUH continually monitors and reviews care rendered to patients and seeks ways to improve performance and quality.
If you do not speak English as a preferred language or if you have a hearing, vision, speech or cognitive impairment, you should have access, where possible, to an interpreter, signer, or other assistive mechanisms to aid with conveying the necessary information.
Patient Rights and Responsibilities - Jefferson University Hospitals
The Office of Patient and Family Experience or other appropriate personnel will make every effort to provide you with an interpreter, signer or other communication aids during your hospital stay. In the event it is necessary to restrict visitors, mail, telephone calls or other forms of communication as a component of your care, you will be provided with a clear explanation regarding this action.
To reach a patient representative, please refer to the information found at the end of this document.